AirIndia
AIR INDIA ticket refund not received even after a month of cancellation date

Ticket refund

Subject: AIR INDIA ticket refund not received even after a month of cancellation date.

I had purchased a air ticket AI-342 for 8th May. For the very known reason that the Air India was having a pilot strike during those days, I was forced to cancel the ticket & book some other airlines.

I did by AirIndia ticket cancellation on 6th May on phone & the customer care asked me to drop a mail to "ecommerce@airindia.in" which will process your refund.

But not a single reply from the Air India official has ever received even after constantly mailing them for the refund status.

Please see below the mails asking for refund status from me as well as from my brother Sachin Mistry;

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From: Sachin Mistry

Date: Thu, May 12 at 9:44 PM

Subject: RE: Air India e-commerce - Fulfilment AIBE595055 H1XS9 - refund

To: "ecommerce@airindia.in"

Cc: Ajay Mistry

Dear Webticketing dept,

Please can you update on the refund status for the subject ticket cancelled last week.

thanks and regards,

Sachin (on behalf of Ajay Mistry)

Mob. 9920039486

From: Ajay Mistry [mailto: aajjaayy@gmail.com]

Sent: Friday, May 06 8:59 PM

To: ecommerce@airindia.in

Cc: Sachin Mistry; Ajay Mistry

Subject: Re: Air India e-commerce - Fulfilment AIBE595055 H1XS9

Hello Air India officials,

I had booked a e-ticket with PNR number: H1XS9 & Ticket Number: 098-2100771938.

I have already cancelled the ticket through phone.

I request you to quickly process my refund as discused {minus RFA (300) & 5% of Basic fare}

Please do the needful & also let me know the mode of transaction.

I would prefer it to be transferred directly it to my ICICI account.

Thanks

Ajay Mistry

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If this is the case of the customer service Air India provide I WILL NEVER RECOMMEND ANYBODY TO CHOSE AIRINDIA, NEITHER WILL I GO FOR AIRINDIA IN MY LIFE.

I am forced to put a written complaint for Air India as i feel looking at this complaint Air India will feel embarrassed at least & proceed for the refund ASAP.

Please let me know if you need any more information on this:

Ajay Mistry.

email: aajjaayy@gmail.com

Company: AirIndia
Country: India

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