Ford India/ Ikon flair
Complain

Dear Sir,

I own a ford Ikon flair 1.3 bought in oct. from Narain ford, Lucknow.

Vehicle registration number – UP 32 BQ 3919 .

VIN Number – 5GA – 4152 .

I have done all my regular service as mentioned in the service book duly signed all at Narain ford, Lucknow.

current mileage is 5670.

Now, I have shifted abroad, so shifted vehicle to patna, where my parents are staying for their driving.

At present, i need to service the vehicle, there is no dealership 700 km around, and my air filter seemed choked and need to be replaced. Even my fan belt gives some noise.

I cannt risk driving to nearest dealer, as then I might be risking the engine.

Last week, I was in noida, so I carried all the original papers and service book to get the genuine parts. I went to south city ford, where I went to workshop and had a talk with asst. service manager, puneet.

He said, he looked at the papers and said, he cannt help me, but on my insistence, he said he will consult the dealer principal, Mr ajay srivastava and let me know.

He came and said he cannt give me parts as, this is not as per policy.

I ASKED HIM, WHETHER IT IS A COMPANY POLICY OR DEALER POLICY . I GOT THE ANSWER THAT IT IS A DEALER POLICY. AS YOU HAVE NOT BOUGHT THE VEHICLE FROM US, WE CANNT HELP YOU .

Now I need answer to my following questions.

1. As a ford customer, what is my fault??

2. What I do to my Ford Ikon, where customer is not able to service the vehicle. I need to urgently get the consumables, and I cannt risk

3. I know the importance of genuine parts and oils and don’t want to put the parts, which I can get from the market. With this type of situation, I will be forced to use local make of parts, and then, who will be responsible for the damage to my vehicle.

4. On one side, Ford India is launching a good initiative like RSA, which is of first of its kind in India, where as existing customers like us are suffering, who have shown faith in your company and like your product.

5.

I am, in fact a corporate buyer, as I along with my colleagues, bought 3 Ford Ikon from Narain Ford. I am also from automobile trade and would like a response from your side as soon as possible, before I take it further with my lawyers and media.

Regards

Satyam prakash

Mobile -9973157159.

Company: Ford India/ Ikon flair
Country: India

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