Hero honda super splender bike
Poor service of top gear service centre Thodupuzha

I am the registered owner of the Motor Bike No. KL-41-D-4189 which was purchased on 01.10.2011. This Bike is used by my brother, R.Anil, who is working in Pullikanam Estate, Vagamon. On 17.03. he was travelling from Pullikanam to Thodupuzha when he reached Koovappilly at 2.45 pm, another bike coming from the opposite direction collided with his bike causing damage to the crash guard and the pedal brake. After registering the accident with the Kanjar Police, he gave the damaged vehicle to Mr. Ajesh P.Nair, Head-Supervisor, M/s. Top Gear Motors, Mangattukavala, Thodupuzha, the same day for repairs. After initial assessment, he told that the damages caused to the vehicle are minor.

After one week, when my brother contacted Mr. Ajesh, he told that the wiser should be replaced, chassis had a bend and it needs repairs. He assured that the cost of all the replaced parts would be reimbursed. But, after taking three weeks time, he telephoned that the vehicle is ready and gave a bill for Rs.5845/-. When my brother went to take the vehicle, he had to wait there nearly 4 hours. During trial run, he experienced that the vehicle was not repaired properly i.e. the trip meter was not working, the brake did not set alright, and even the handle grip was not replaced.

Again, after one week, when my brother went to take back the bike, he had to wait there for more than four hours and paid Rs.280/- as repair charges. Even at the time of writing this letter, the brake of the bike is not road worthy. For contacting the service personnel, I have incurred a considerable amount.

I am surprised to see that out of a total amount of Rs.5, 845/-, the Insurance Company has intimated that a meagre amount of Rs. 2, 820/- has been sanctioned against my claim. I request you to sanction the additional bill amount of Rs.2, 206/- towards labour charges incurred by me.

A line in reply will be highly appreciated.

Yours faithfully,

Sobha Venugopal

Company: Hero honda super splender bike
Country: India

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