Indian Airlines
Very cheap quality service

I am deeply surprised and upset that even after 4 days of my arrival by Indian Airlines Flight at Calicult Airport on IC 537 from Dubai on 09 August my accompanied baggage with a tag number XH 577332 is not yet received and not even given a proper explanation by its responsible officials both in Calicut as well as in Dubai.

On the same day of my arrival, I have filled the PIR form and handed over to their agent in Calicult Airport. Further on 11 Aug, they sent a telex message also to Dubai informing the non receipt of the baggage. However, no reply or not even a courtesy call from the airline to inform of the situation.

As you know for any international passenger, his accompanied baggage is very important as it usually contains various valuable documents and essential items.

Needless to say that I have already incurred lot of inconveniences including financial damages due to non receipt of the baggage.

I would have expected Indian Airlines would take at most care in handling the luggage of its passengers. My experience with IC is, sorry to say that is very poor. The behavior of counter staff when I made an inquiry as to what happened to the luggage was very poor without giving a concrete answer.

I would request your good self to take appropriate action to locate my luggage first and do the needful to sent to calicult Airport without any further delay.

An airline with a very cheap quality service that I have ever seen.

Regards,

Abdul Naze

Company: Indian Airlines
Country: India

  <     >