KSRTC
Complaints regarding delay/early in operation of the schedule service from Sathyamangalam to Madurai on 13-7 and 30-7

I am Kumaran Thayumanavan, working in a reputed institute in sathyamangalam and my native place is in Madurai. From November onwards, I am travelling in KSRTC RAJAHAMSA EXECUTIVE (Mysore to Madurai) frequently from Madurai to Sathyamangalam and vice versa (Kindly refer my booking history). I used to book ticket through online and rarely from KSRTC agents in madurai as well as in sathyamangalam. I haven’t faced any problem so for. But now there is a problem.

I reserved tickets through online from sathyamangalam to madurai on 13-7 and 30-7. The scheduled departure time was 1.00 am. (Plz find the details below). Bus didn’t come in SPS petrol bunk (stopping point) on 13-7 and also on 30–7–2011.

On 13-7 i am waiting in SPS petrol bunk from 12.30 AM to 3.00 AM but the bus didn’t come there. I haven’t reported this issue. I find alternate ways to reach madurai.

On 30-7 I reserved another ticket through online from sathyamangalam to madurai but this time also bus didn’t come. This time i spent around 2 hrs sps petrol bunk form 12.00 am to 2.00 am. I contacted all the customer care number specified in the ticket. (plz refer the ticket) but there is no response. Then I returned back to home in sathyamangalam.

This is a second incident in a month and I personally feel that the driver or conductor not following the standards.

So, I request u to take necessary action and kindly ensure that bus will stop as per the schedule time in sps petrol bank in future and kindly refund my amount (Rs 183 Rs 183) Rs. 366 for 13th and 30-7. On 13th july i came before 30 min of the scheduled time of 1.00 am and I spent around 3 hr in the bus stop and on 30th July I came 1 hour before the scheduled time. It was a service error. So kindly take action regarding the same.

Note: sir, there is a possibility of misusing my tickets by both the conductor and driver. So kindly take action regarding the same. I need explanation regarding the same.

The details of the tickets o13-7 and 30-7 are as follows.

PNR No.:

J24628284

Trip Code :

2101MYSMRI

Date Of Journey:

30/07

Class of Service :

RAJAHAMSA EXECUTIVE

Passenger Start Point :

SATHYAMANGALAM

Passenger End Point :

MATTUTHAVANI B.S

Service Start Place :

MYSORE

Service Start Point :

MYSORE BUS STAND

Service End Place :

MADURAI

Service End Point :

MATTUTHAVANI B.S

No. of Seats :

1 (Adults=1 ; Children=0)

Seat No/s :

20

Enroute Refreshment Stops:

Passenger Information

Name:

KUMARAN THAYUMANAVAN

Age:

28

Adult/Child:

Adult

Gender:

Male

ID Card Type:

PanCard

Fare Details

Basic Fare:

Rs. 155.00

Reservation Fee :

Rs. 5.00

Insurance Fee :

Rs. 3.00

Bridge Fee :

Rs. 0.00

Toll Fee :

Rs. 0.00

UserFee :

Rs. 5.00

Entry Fee :

Rs. 0.00

Other Levies :

Rs. 0.00

Infrastructure Fee :

Rs. 10.00

Service Fee

Rs. 5.00

Concessions :

Rs. 0.00

Discounts :

Rs. 0.00

Total Fare :

Rs. 183.00

PNR No.:

J24491361

Trip Code :

2101MYSMRI

Date Of Journey:

13/07

Class of Service :

RAJAHAMSA EXECUTIVE

Passenger Start Point :

SATHYAMANGALAM

Passenger End Point :

MATTUTHAVANI B.S

Service Start Place :

MYSORE

Service Start Point :

MYSORE BUS STAND

Service End Place :

MADURAI

Service End Point :

MATTUTHAVANI B.S

No. of Seats :

1 (Adults=1 ; Children=0)

Seat No/s :

21

Enroute Refreshment Stops:

Passenger Information

Name:

KUMARAN THAYUMANAVAN

Age:

28

Adult/Child:

Adult

Gender:

Male

ID Card Type:

PanCard

Fare Details

Basic Fare:

Rs. 155.00

Reservation Fee :

Rs. 5.00

Insurance Fee :

Rs. 3.00

Bridge Fee :

Rs. 0.00

Toll Fee :

Rs. 0.00

UserFee :

Rs. 5.00

Entry Fee :

Rs. 0.00

Other Levies :

Rs. 0.00

Infrastructure Fee :

Rs. 10.00

Service Fee

Rs. 5.00

Concessions :

Rs. 0.00

Discounts :

Rs. 0.00

Total Fare :

Rs. 183.00

Sir, kindly take action and refund my amout as early as possible

Company: KSRTC
Country: India

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