Maruti / Autocard
Poor service!

I purchased my Maruti car in Feb. 2007 and was told about the Autocard, but I did not go for it then. Later on i applied for the card on May 7 and filled in forms were handed over to executive at the service station of M/s My Car at Jehangirabad. After the mandatory waiting period on inquiry i was told to provide proof of residence again, which the executive was supposed to collect from me, but he never turned up. So i went again and handed in the bank statement as residence proof and again waited for a long period. There was no reply from anyone. I again inquired and no satisfactory answer was given. So, i wrote to Maruti people who told me that the card was declined for which no reason has been given to me either by Maruti or Citibank. I was provided a number of citibank which gives no information except prerecorded messages. I think this is EXCELLENT CUSTOMER SERVICE by two reputed companies.

Mridul.

Company: Maruti / Autocard
Country: India

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