Maruti Zen
Problem with servicing, insurance

I have maruti zen 2003 model.

COMPLAINT NO. 1

I gave my car for general servicing in January last week of this year, at competent services new delhi we had requested to change the wipers and had a plan to move out of delhi for a couple of days. We got our car home delivered at ~8:30 pm on the eve of leaving for the destination. It apparently looked o.k. But when we reached carnal on NH1 we noticed a crack around the excel of the wiper although it was not completely broken, we never had any collision or some stone hurt on the wind shield as NH 1 being an ace national highway we do not evidence any stone! When I returned to Delhi after ~ 1000 kms journey i notified the problem to Competent authorities who refused to take any responsibilities while during handing over the car to the company there was no breakage of the wind shield.

COMPLAINT NO. 2

This is regarding insurance of the car which was getting expired on date 1st of apr. night and we gave the application and cheque to insurance guys of competent-new deli on 28th of mar. however they told us on 2nd of apr. that they had some miscalculation and required the new payment thus we had our policy lapsed and a new policy had to be made in which now they noted the crack in the wind shield which may cause problems to us in future to claims of replacing the windshield which is already liable to breakage!

Anyways we had requested the insurance coverage of attending passengers but the agent forgot, i gave him chq for endorsement on 03/04/07 and after repeated reminders, they are informing me on 15/04/07 that whole capacity of the car i.e 5 persons insurance is mandatory even though i have family of 3.nobody seems to be well informed thus as of date 14/04/07 we still do not have an insurance.

Company: Maruti Zen
Country: India

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