PVR Cinemas
Amount not refunded for bad transaction

Dear Sir,

I had booked the tickets for the movie (3D) The Amazing Spider-Man, 6/29 6:45 PM, PVR Acropolis - Ahmedabad thru my iphone app for which the booking Id was ACRO0000453432 and for which the transaction showed failed but my CITI bank credit card was debited.

I did received a call and an email (attached below) from the PVR office if I want to avail the tickets or to cancel it. And I informed on the phone itself that I do not want to avail the tickets as I had already booked it at another place. The person on the phone confirmed that he was reverting the amount back to my account. I even emailed to the customer feedback that I do not want to avail the tickets and it has showed bad transaction.

But when I received the credit card statement I was surprise to see the amount still reflected in my statement.

Upon several emails also there was no response.

Bimal Relia

Company: PVR Cinemas
Country: India
State: Gujarat
City: Ahmedabad

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