Bata
Poor Salesmanship

I bought a pair of shoe lace for my school going kid from BATA showroom on Shanthi colony road, Anna nagar, chennai.

First time, i mentioned that I need lace for UKG kid and the shoe has "3 pair holes".salesman gave me a pair. After cheking with the shoe at home, i found the laces were too long (size must be 95cm).

Next time i explained that the laces were very lengthy and told the shoe size and pair of holes. This time the salesman gave me a pair of laces, which i reached home and found that this is also longer.(size is 75cm)

The recommended size printed on the pack is 45/60cm for 3 pair holes, which the salesmen didnt agree, saying wat they give will be correct.

During both my visits, the salesmen was not paying proper attention to my request and gave me the wrong pairs of laces, due to which i need to visit the BATA shop unneccesarily wasting my time and money just for a 10-13 rupees shoe lace. Is it really worth?

BATA is a reputed brand, and see, poor salesmanship may damage the long earned reputation. Salesman must attend to the customer.

And after two un-yielding visits and being sold the wrong product, I need to think if i am going to change the lace again in BATA or not.

Company: Bata
Country: India
State: Tamil Nadu
City: Chennai

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