BATA INDIA (Bangalore, Bannerghatta Road)
Soles of new Shoes came off

I bought 3 pairs of new shoes from Bata store on Bannerghatta road in Bangalore on 12/6. The invoice value was Rs. 2997. After 50 days both the soles of the leather shoe came off. I took it to the showroom on 7th August, 11 and the showroom manager told me to get the bill for rectification. As i didn't have the bill, he told me to bring the creidt card statement in lieu of same. I showed them the credit card statement on 9/8 . After looking at the card statement, they refused to give me new pair of shoes and told me that they can offer 75% of the bill amount. I told them that they only said that if there is damage to shoes within 60 days, Bata will replace the same. Not only this the store sales person Mr. Darshan misbehaved with me. The sales boy Mr. Darshan didn's even allowed me to meet the store manager Mr. Muthaapa. He refused to give me contact number of store manager or senior person in the store. He told me to do whatever i can but he will not replace the shoe or give me contact number of any senior person. I was surprised to know that even though there is a policy of resolving customer issue within 60 days of invoice the sales person at Bata showroom refused to cooperate. I am a BATA customer from a long time. I am so disturbed that company like BATA will treat the customer compliant at the showroom in such a manner. I don't have a bill but i have the credit card statement showing my purchase on 12/6. My shoe number mentioned on the shoe is 8516387. I look forward to your support and response.

Regards,

Vishal Kataria

Mobile : 9591810729

Company: BATA INDIA (Bangalore, Bannerghatta Road)
Country: India
State: Karnataka

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