Bata India Ltd
V. Poor quality of shoes and non responsive customer care

Hi,

After a long one month follow-up with Bata Customer care team, i would like to submit my complaint via this forum.

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Scenario: I have been rigrously following-up with Bata customer care for a defective pair of shoes, since past one month over calls and emails.

I submitted my first complaint via phone call with Mr. Ataur (customer care executive) on 17th April'11.

The complaint number is : 201111888.

The concerns which i have faced with the shoes from the time i have purchased (january'11) are listed below.

Concerns:

There has been repetitive problems with pasting and the shoe has got tethered from multiple corners.

I submitted my first complaint to the retailer within first 4-5 weeks of my shoe purchase. The complaint was regarding the pasting which had broken from some corners of both shoes. The retailer got it repaired and i started using the shoes again. The leadtime for shoe repair was around4-5 days.

I submitted my second complaint to the retailer again regarding the pasting which had broken from some other corners this time. This complaint was submitted just after 3 weeks of my first complaint. The retailer got the shoe repaired again and i started using them. the lead time for repair was around 4-5 days.

Now again after 4 weeks, i am facing another concern, this time the pasting has gone out from the front side of right shoe and from one of the corners in second shoe. One of the shoe has also got a crack on the sole. This time the shoes are in real bad shape.

This is to bring into your notice that the BATA shoes i purchased are now in real bad shape in just a few months time. We are a regular BATA shoes customer and have purchased alot of your products in past but never faced such issues.

It looks like that there is something terribly wrong with this pair of shoes and the quality is real bad. Please understand, that this is causing me a great amount of inconvenience and time wastage.

This is also not good from the point of view of BATA's brand image.

Therefore, i request you to please look into this matter and get me replaced this pair of shoes with another pair which should be reliable and good quality product. I do not want to face such issues again and again every few weeks time and let my work life be affected by it.

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I hope the team sees this complaint in good condition and take this matter up asap

Retailer and shoe Details:

M/s Taksh Shoes

Plot No. 248, H-17, Sec-7, Rohini Delhi 110085

Bill No. - 15433

Article No. 831-6730

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Regards,

Nitin

Ph-9650985496

Company: Bata India Ltd
Country: India
State: Delhi

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