Reebok
Defects in their product!

1. I have purchased two nos of Reebok make Track Paints from H.R. Enterprises, Shop No.1A, A.K.Industl. Estate, S.V. Road, Goregaon (W), Mumbai- 62, Maharashtra (India).

2. I was surprised to note that not only the stitches started coming out of both the paints but the clothes were also found damaged in 4-5 days normal wearing and washing within one month time. However, the matter could not be reported to showroom immediately after noticing the defects as I was away from Mumbai for my official work at Agartala (Tripura) India.

3. The matter was reported to showroom on 07-02-08 on my return to Mumbai and both the paints were handed over to them under proper receipt for approval of Exchange/ Repair, as suggested by their representative. I was informed by their representative that they would be in a position to get the approval in a weeks time.

4. On telephonic inquiry after a week, it was informed to us that the person, who is competent to accord approval has not visited the showroom during this period and hence they will need some more time. However, I am astonished to learn after about 03 weeks that they can not do anything on this account and advised us to collect my old/damaged paints.

5. Such type of customer handling is not expected from a company’s showroom of Reebok repute and is not in good taste. May I ask them whether their showroom/Reebok company is only interested in one time sale of a product or the policy should be towards customer base enhancement such that customer buy a specific product again and again. Secondly, whether the showroom/Reebok company is under impression that customer are the poor people who can not do anything, once a product is sold to them

In view of above, I have once again requested them on 03-04-08 to please look in to the matter, talk to the competent person of the company and give us new pair of Track Paints in exchange of old and damaged one. Alternately, I will be constrained to explore other recourse available under the law including approaching Consumer Court.

Company: Reebok
Country: India

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