Fashion and You
Cheque not received

Please note i have received a wrong delivery. Instead of brenna black clutch bag i have recieved one dress. The details are: invoice no fny/82343/10-11 order ref no 131851 net amount 1219.00 breanna black clutch bag 10 dec 01 kazo917-100511-black... i have been following up from december i returned the dress back but yet not received the money which was promised to me that i would receive... have been calling the call centre no 1206739999... and speking to various supervisor tarun/dev... i just get promises and no reply

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The reply i get from them is pasted as below

We regret the concern and will arrange for the return of your order.

The courier will be picked up from your shipping address within 72 hours and we will try and arrange for the replacement. Please ensure the product is packaged in its original condition and the package in a shippable condition.

To know more about the return process, please click: http://newms.fashionandyou.com/return.html

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Next mail

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Please be informed that we have received the order no 131851 in our warehouse. We have forwarded your request to the concerned department for a cheque refund of INR 1219/-

Please allow us 7-10 working days for the refund to be processed.

Please feel free to contact us if you have any additional questions.

and i am yet witing for my cheque its been 4 months

Denzita

Sincerely,

Rishi

TEAM FASHION AND YOU

Company: Fashion and You
Country: India
State: Delhi

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