Frast track
Change my watch

Sir,

I purchased a ladies wrist watch (Fast Track) model no-2404SM01at a showrom (Address mentioned below) on 05.03.11 to gift to a friend. When we used this watch I am surprise that this watch is not working. So, I decided to exchange the same & went to the showroom on 16.03.11 & give it to the shop owner for repairing. After the 1st repair they gave it to me on 25.03.11.But after two days I faced the same problem again.& I went to this showroom & gave again the watch on 5.04.11 to them. They told me that they will inform me next day that what they decided to do with it. But till today they don’t call me or inform me by any call. Today when I called them & asked them about this watch thay reply that they are not responsible for this problem& after selling they are also not responsible.they blame direct the company & cut the phone line. before looking at the watch they said it cannot be exchanged. They did not had the decency to talk to us properly, spoke to us very rudely& harshly & when I told them that give the service centre number they told your watche is in service centre & today that is closed. After discussion with you by phone when I collect the watch from ther showroom they gave it to me. So, my point is if service centre was closed & my watch was there how could they get it???

My other complaints are

1) They gave us with a damaged watch piece.

2) How they told me that after selling they are not responsible???

3) She behave to me that they give me the watch as free of cost & give the money also.

My Request:

I want the damaged watch to be replaced at the earliest & a proper training be given to the guys in the showroom about the etiquetts of handling a customer.

Price of the Watch- Rs 2095/-

Name of the Shop: Sathi Times

Address: Sarker Mansion, Hill cart Road, Siliguri

TIN No.19892651070

Recepit Number : 9603

Showroom Ph No: 0353-2433434

Note: I also request this complaint to be forwarded against stupid showroom owners who spoiling the brand name.(Take a necessary action as soon as possible). I am not against your company but against your authorized stupid dealer.

Regards,

Somadey

Company: Frast track
Country: India
State: West Bengal

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