Sirens
Gift card/terrible customer service

On May 23 i have bought a Gift Card at the Guildford Mall Sirens. The gift card was purchased for One-Hundred dollars.

Upon purchasing the gift card unfortunately I was not informed that the gift card was non-refundable. When I have gone back to Sirens on May 24, not only was the staff unprofessional with an extreme lack customer service skills, I had my back turned to and was ignored. This was at the Lougheed Mall location. The receipt isn't clear and i did not see a "FINAL SALE" stamp on it or that gift cards are non-refundable. I believe any gift card should be returned, because it is cash money not a piece of clothing, accessory etc. The staff did not listen to my concern about returning the gift card I couldn’t even get a number to call the store manager or to speak to a professional. I was very disappointed for being ignored and the service was not performed correctly, I believe I was tricked. Two other customers overheard my concern and were trying to be helpful, the staff was also rude to them. The two customers walked out of the store leaving their items behind, Sirens then lost two sales because of this.

I have tried to contact Customer Service a few times now and left messages. I have not heard back from anyone and there is never an answer to this day. This is a joke and complete BS.

Company: Sirens
Country: India

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