India Today Book Club
Non refund of duplicated orde

I had ordered reebok fitness on the offer given by ITBC through email. i tried to order the kit online but the transaction was not completed online due to internet problem. after that i received call to complete the transaction through tele sales. again after that i got sms to confirm the the transaction.which i did but i doubted repetition of order and immediately called up india today book club and was assured that order will not be duplicated but to my horror i received 2 parcels which confirmed duplication and amount for both was debited against my credit card. i contacted ITBC and was told to return one parcel which i did without taking delivery.i was assured refund in 6 weeks . order was placed on 28 apr 2 parcels received on 14 may 01 parcel returned on same day. till date no refund received. details send by post not responded. mails answered till mar.last tele complaint on 05 apr 10 was rudely replied asking me to go ahead with whatever i felt was right.legal notice served on 01 jun not responded.finally compelled to file a case in consumer forum.case filed in consumer forum on 01 jul. legal proceedings under progress. details of order are: activity id- tele salesdespatch no: 3113invoice no: ORA 090041118courire docket no: ZD 5590079membership no: ITBC 095790booking id :7770009289 tele complaint reference: no 7691 on 05 apr no 550997 on 08 jul complainant -- maj ajit kasodekar. advertisement against ITBC being published shortly in national dailies on legal advise.

Company: India Today Book Club
Country: India

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