DELL
Customer Support

I purchased dell Inspiron Notebook from dell directly. After a year as the warranty got expired we had problem with charger. When contacted the company technical support the person their Mr. Sandeep Sharma told that with charger you need to purchase Battery as well as replace mother board and besides this has to purchase warranty mandatory for one year than only I’ll be able to get charger. When I asked him for local walk in customer care he told that they don’t have any in Jaipur and if you need to call technician you need to pay rs1300 per visit. When mailed only for charger only he deleted mail without reading. (As attached return read receipt with mail)

I am helpless as my laptop is not working kindly advice what action can be taken against such companies and such unprofessional people working

Company: DELL
Country: India
State: Rajasthan
City: Jaipur

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