Dell India Pvt. Ltd
Delay In delivery and No updates about it

I had ordered a laptop from Dell India Pvt Ltd for my brother Omkar on 11th August.

The estimated delivery date given by you was 19th August.

So far I haven't received the laptop, On 22nd Aug I had called the Dell customer care executive (Name: Azba) about the delay and she told me that there was some technical glitch in the laptop and had to be taken back and fix and then send it to me.

I got an assurance from her that she will update me on it by 23rd Aug end of the day.

on 23rd I did not receive any call from from Dell.

Then I again called Dell Customer care about my order delay, the customer care executive (Name: Aruna) told me that she will see that it will be resolved ASAP and also Azba will get in touch with me by 24th.

On 26th Aug I again called the customer care as I didn't get any update from you again, Also this time I was given the same assurance that I will be updated on it soon.

So far I haven't heard from Dell about my order.

So each time I am calling up Dell and asking for the updates rather than Dell updating me.

I don't know how further I need to follow up this issue in what manner?

And how Dell is going to compensate for the time delay of more than a week?

I have lost trust in you and I very much doubt that the laptop will be delivered anytime soon.

I am totally frustrated, irritated and dissatisfied by the response given by DELL.

Details of order :

Order Date: 09/08

Order No: 840450924

Customer no: 782301992

Vinay S K

email id: vinayskurdekar@gmail.com

Contact No: 9035111004

Company: Dell India Pvt. Ltd
Country: India
State: Karnataka
City: Davangere

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