I had ordered a laptop from Dell India Pvt Ltd for my brother Omkar on 11th August.
The estimated delivery date given by you was 19th August.
So far I haven't received the laptop, On 22nd Aug I had called the Dell customer care executive (Name: Azba) about the delay and she told me that there was some technical glitch in the laptop and had to be taken back and fix and then send it to me.
I got an assurance from her that she will update me on it by 23rd Aug end of the day.
on 23rd I did not receive any call from from Dell.
Then I again called Dell Customer care about my order delay, the customer care executive (Name: Aruna) told me that she will see that it will be resolved ASAP and also Azba will get in touch with me by 24th.
On 26th Aug I again called the customer care as I didn't get any update from you again, Also this time I was given the same assurance that I will be updated on it soon.
So far I haven't heard from Dell about my order.
So each time I am calling up Dell and asking for the updates rather than Dell updating me.
I don't know how further I need to follow up this issue in what manner?
And how Dell is going to compensate for the time delay of more than a week?
I have lost trust in you and I very much doubt that the laptop will be delivered anytime soon.
I am totally frustrated, irritated and dissatisfied by the response given by DELL.
Details of order :
Order Date: 09/08
Order No: 840450924
Customer no: 782301992
Vinay S K
email id: [email protected]
Contact No: 9035111004
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