Dell Inspiron 15 R
Dell fraud delivered unsealed package

Dell is not refunding my money since i have esclated this to dell country head.

dell is forcing me to keep this unsealed package with me, however I am not intrested to keep this gadgets and requested them to manufactured a new laptop else refund my money.

Now only I am looking to refund my money and dont want to purchase laptop from dell in future as well.

this company does fraud and never care there customer.

Below is the summary of my issue,

I had great faith on dell product and there services before purchasing dell laptop. In this competitive market customer satisfaction is big thing.

I purchased dell laptop Inspiron 15 R on 25/05, the ordered no is 840367260.

My laptop J6RMXP1 delivered to me yesterday where I found that laptop package sealed was void, I asked the courier boy and inquired why it opened before handover to me but he was answered less.

Then I called dell infront of him and briefed history to agent, I told him as per rule I am not accepting it as it could be mishandled or purity of parts is big question to me.

I have put my hard earned money to purchase this laptop and it’s my right to get my laptop with genuine parts.

Since this incident happen to me I lost faith on dell and a big questioned is on there services . dell was trying to convinced me to accept the product as they said to me that blue dart (courier company) reported the incident that packaging sealed is void on laptop.

I have rejected to accept the laptop as sealed was void before handover to me by courier boy. As per dell company itself mentioned on the seal " If find VOID Pls dont accept it ", customer care agent requested me to first accept but when i told them legal expect then they said yes you can reject this and i will request to deliver new manufactured Laptop from company.

My points are :&

I need new manufactured laptop from dell, that’s all . pls don’t waste my or your time to request me to keep the same laptop or validate this in factory for quality check.

Sorry I am strictly oppose to this, kindly deliver new manufactured laptop to me or I shall go to consumer court against this issue.

Company: Dell Inspiron 15 R
Country: India
State: Delhi

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