DELL INSPIRON N5110
WORST TECH SUPPORT AND FAKE SERVICE PROMISES

To

The manager

Dell India Pvt Ltd

Karnataka

Date: 2nd April

Sub: complaint against dell service providers and technical department

Sir/madam,

I, Chetna Goel, owner of DELL INSPIRON N5110 lodged a complaint regarding my laptop. The CASE NO. to which is : 854470488. But to my pure dismay, I have been UTTERLY DISAPPOINTED with dell’s customer care and its service providing policy.

I spoke to dell customer care thrice and more; two of them being “Mr. SACHIN” and “Mr. KULWANT”. And I have been asked to either arrange for another adapter no matter how.. or arrange a tool kit myself and open it! What I don’t understand is that how the hell do you people expect your customer to screw open the laptop on her own. Excuse me, everybody is not an engineer dear!

I have being promised for an “on sight” service under my laptop’s warranty period, but I din’t get to see that happening in this case what so ever.

I requested a million times to send a technician in order to take care of this issue, but I have been denied to that service all together and have been asked to pay additional money, if I want any technician to visit in person!

It’s a request as well as warning that you kindly look into the matter as soon as possible or being a harassed customer, I may file a complaint in consumer court under the “CONSUMER PROTECTION ACT 2001”, in this regard.

The other details you may require are given below:

SERVICE TAG NO.: 42YS7R1

EXRESS SERVICE CODE: 8886485053

Thanking you

Your disappointed customer,

Chetna goel

Company: DELL INSPIRON N5110
Country: India
State: Delhi
City: North Delhi

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