To
The manager
Dell India Pvt Ltd
Karnataka
Date: 2nd April
Sub: complaint against dell service providers and technical department
Sir/madam,
I, Chetna Goel, owner of DELL INSPIRON N5110 lodged a complaint regarding my laptop. The CASE NO. to which is : 854470488. But to my pure dismay, I have been UTTERLY DISAPPOINTED with dell’s customer care and its service providing policy.
I spoke to dell customer care thrice and more; two of them being “Mr. SACHIN” and “Mr. KULWANT”. And I have been asked to either arrange for another adapter no matter how.. or arrange a tool kit myself and open it! What I don’t understand is that how the hell do you people expect your customer to screw open the laptop on her own. Excuse me, everybody is not an engineer dear!
I have being promised for an “on sight” service under my laptop’s warranty period, but I din’t get to see that happening in this case what so ever.
I requested a million times to send a technician in order to take care of this issue, but I have been denied to that service all together and have been asked to pay additional money, if I want any technician to visit in person!
It’s a request as well as warning that you kindly look into the matter as soon as possible or being a harassed customer, I may file a complaint in consumer court under the “CONSUMER PROTECTION ACT 2001”, in this regard.
The other details you may require are given below:
SERVICE TAG NO.: 42YS7R1
EXRESS SERVICE CODE: 8886485053
Thanking you
Your disappointed customer,
Chetna goel
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