Dell studio 14 laptop
Refusal of hardware replacement within warranty

I have a DELL Studio 14 laptop which I bought in January and the initial warranty holds till January.

Recently, there was some issue in the power adapter, so they replaced it. The engineer which came to replace the adapter told me that the connector to which the adapter connects in the laptop is broken.

Since, my laptop warranty still holds, so I should get it replaced, since its a costly part of around 6000 Indian Rupees.

But, when I called DELL technical support, they say that its a usage issue hardware problem, hence they will not replace the part.

I have a few questions for DELL:

Do you guys fix hardware issues for brand new and untouched laptops?

Whats the use of the warranty, if you expect the laptop to not to be used you fucking bastards?

Company: Dell studio 14 laptop
Country: India
State: Delhi

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