Dell Studio 15
Non Delivery of Configured Item

Hi,

I had ordered a Dell Studio 15 laptop with Backlit Keyboard configuration (which costs extra) in month of September from a "Dell Exclusive Store" located at Swastik Cross Roads, Ahmedabad. It was delivered to my house in month of Oct and was received by my family member since I was not in the city. However, I got to check the configurations when I returned to my house in month of December. I checked it and found that the laptop which was delivered to me was not having backlit keyboard. I have a printout of the order which I got from the store from where I ordered the laptop, in which Backlit Keyborad is clearly mentioned. However, the invoice which they have delivered me with the laptop does not have backlit keyborad mentioned on it. I have been contacting both the store and dell customer care since Dec but both are unresponsive. Infact, the customer care people now dont respond to my call once they register my order/service/invoice no. and keep me on hold. My Service Tag No. is BWYX6BS.

This is frustrating. Let me know what can be done in this case.

Thanks and Regards,

Nirav

Company: Dell Studio 15
Country: India
State: Gujarat
City: Ahmedabad

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