HP G42-354TU
Diwali offer gift not recieved

I have purchased HP-G42 on 3rd Nov there was a diwali offer with it I have send the scanned document for the claim with the redeemed code 2230077 within the period but till now I have not received my gift and when i again send the mail again they said that offer gone. What is this is this the way HP works. Can any body help me.

Company: HP G42-354TU
Country: India

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