HCL Infosystems limited
Failure more than 10 times

From: Rajender Ahuja [mailto: ahujarajen@gmail.com]

Sent: Tuesday, September 28 10:17 AM

To: brand@hcl.com; hcltouch.reg@hcl.in

Cc: pehredar@moneycontrol.com

Subject: Ezeebee Failing more than 10 times and still un-repaired demonstrates HCL trusted brand Quality and Assurances.

Dear HCL Team,

This email is to inform you of the repeated hardware failures in HCL Ezeebee Desktop purchased on 8th Feb'2008 with 3 years warranty.

Have a look at events with dates to understand the issues and decide the next course of actions to restore lost faith (if you can).

HCL Ezeebee Desktop

Model:

Ezeebee C2140 PDC

Serial No.

1087AZ114173

Purchase Date

8/2

Warranty Expiry Date

7/2

Details of Calls Logged

User-

Navdeep Ahuja

19/12

Motherboard changed

30/12

Motherboard changed

23/08

Desktop was picked up to HCL Office and i was communicated that all part replaced

29/08

Desktop Delivered after 7 days of Operation and Surgery

20/10

HDD Problem

21/10

HDD Problem

27/01

HDD Problem

30/01

HDD Problem

16/04

SMPS Problem

12/5

Memory Problem

14/07

Memory Loose Connection

18/07

USB Port Problem

26/09

Intermittent booting

8/9

No Display, motherboard problem

28/09

20 days waiting, action awaited

This desktop has failed on more than 10 occassions and waiting for action from last 20 days. I am forced to think these questions for HCL

.

Do you really have Quality Products now?

Are you really the trusted brand even today?

Do you really listen to customer?

Do you expect only customer to remind every time for call closure?

Looks like i have done a big mistake of chossing HCL Ezeebee. Least you can do is to provide refund (with interest) to me sothat i can buy a better product and save myself from mental agony caused rather than investing time for more problems. I don't need any one to speak / console and only requesting to demonstarte action. As i am not sure of your seriousness or response, ensuring message is braodcasted to you through CNBC and they can also talk about this on their programe to warn other prospect buyers.

Thanks & Regards

Rajender Ahuja

Delhi

Company: HCL Infosystems limited
Country: India
State: Delhi
City: North Delhi

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