From: Rajender Ahuja [mailto: [email protected]]
Sent: Tuesday, September 28 10:17 AM
To: [email protected]; [email protected]
Cc: [email protected]
Subject: Ezeebee Failing more than 10 times and still un-repaired demonstrates HCL trusted brand Quality and Assurances.
Dear HCL Team,
This email is to inform you of the repeated hardware failures in HCL Ezeebee Desktop purchased on 8th Feb'2008 with 3 years warranty.
Have a look at events with dates to understand the issues and decide the next course of actions to restore lost faith (if you can).
HCL Ezeebee Desktop
Model:
Ezeebee C2140 PDC
Serial No.
1087AZ114173
Purchase Date
8/2
Warranty Expiry Date
7/2
Details of Calls Logged
User-
Navdeep Ahuja
19/12
Motherboard changed
30/12
Motherboard changed
23/08
Desktop was picked up to HCL Office and i was communicated that all part replaced
29/08
Desktop Delivered after 7 days of Operation and Surgery
20/10
HDD Problem
21/10
HDD Problem
27/01
HDD Problem
30/01
HDD Problem
16/04
SMPS Problem
12/5
Memory Problem
14/07
Memory Loose Connection
18/07
USB Port Problem
26/09
Intermittent booting
8/9
No Display, motherboard problem
28/09
20 days waiting, action awaited
This desktop has failed on more than 10 occassions and waiting for action from last 20 days. I am forced to think these questions for HCL
.
Do you really have Quality Products now?
Are you really the trusted brand even today?
Do you really listen to customer?
Do you expect only customer to remind every time for call closure?
Looks like i have done a big mistake of chossing HCL Ezeebee. Least you can do is to provide refund (with interest) to me sothat i can buy a better product and save myself from mental agony caused rather than investing time for more problems. I don't need any one to speak / console and only requesting to demonstarte action. As i am not sure of your seriousness or response, ensuring message is braodcasted to you through CNBC and they can also talk about this on their programe to warn other prospect buyers.
Thanks & Regards
Rajender Ahuja
Delhi
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