HCL LAPTOP
Poor after sales service HCL

I had purchased a HCL ME laptop model no HCL NB AE1V0817-X C2D 40 cm, sl no 7101AE030085 from Croma Showroom, Mulund, Mumbai on 29 Aug vide their bill no119-148350 . I had given my laptop for warranty servicing at HCL Mumbai Andheri East office on 06 Jun due to a defect. It was collected by me on 13 Jun. However, within a day it packed up with the same problem and when I intimated that it has gone bad, I was told that it will be picked up by your courier for re-repairs which was on 17th Jun or so. Thereafter, after re-repairs which I am told happened at a larger facility outside city, it was re-delivered by your courier on 01 Jul. On checking in front of courier, it did not switch on so we spoke to Mr KRISHNA from HCL MUMBAI office and sent it back immediately.

I am very surprised at the quality control process and reliability of repairs done by HCL so called efficient company. I have not been able to utilize my laptop within warranty for over a month despite paying a hefty price for it causing me great inconvenience and loss of opportunity in my work besides causing daily agony of following up with HCL and listening to your false promises that it will be delivered today/tomorrow, etc which has been proven by facts on ground as described above. In view of this, I demand a replacement laptop with full warranty

Company: HCL LAPTOP
Country: India
State: Maharashtra

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