HP Pavilion
No reply and delay in delivery

I bought a laptop from "supreme the it mall" kolkata on 13/03/09 with invoice no. " sup/mall/49408 . my model no is " hp pavilion dv4 1242TX" . i had some problem with the LCD of the laptop so i came to this shop on 25th of august 09. AS per their saying i went to the service centre on same day which is at vikash building 1st floor loudan street, kolkata 700016 my DO NO. is 43138. on 27th of august 09 i received a call from the service centre and they told me that they dont have the spares right now and they need to import it. so i asked for the delivery date and they said 5th of sep 09 . and they will call on 3rd of sept 09. i didnt get the call so i called and they told still dont have spare so they will call after 2-3 days . again they didnt call so i called again on 8th sep 09 . they said they still dont have the spare . spare will come on 14-15 of sept 09. i m calling again but no reply fom their side. They have never called me after 27th of aug 09 but told me everytime that they will call. even if i call they say hold, i keep holding for 7-8 minutes no reply then i cut the phone. Kindly help me out, i dont stay in kolkata so not possible for me to come to kolkata everytime to just know this. i am a marine engg. i had to join the ship on 9th 0f sep 09, but i posponed because of them. now i have to join back on 26th of sept. and please this time i cant do anything i need my laptop back and well repaired. my cell phone no. is 9006143770. and landline is 03262273184. kindly revert fast. i resistred this complain earlier also but i didnt get any help from you also.

Company: HP Pavilion
Country: India

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