Sony
Very poor after sales service

I wish I had gone through this site before buying a Sony Vaio. I have a FZ15 G which lost its graphic card for some reason. Sony service centre (Kanpur) kept it for a month and every day gave a different response -- They had no clue whatsoever of what the company intended to do. Only after I called up a regional manager did they call me back and say that they were unable to process the service as it was outside warranty. agreed and i would have maybe paid for the service but these guys informed me within two days after i had deposited the laptop that it was a manufacturing defect and it was the company's responsibility to do the repairs!!! Double speak and plain and simple disinterest -- India hai bhai sab chalega! Sony has definitely lost a loyal customer. I would never ever buy or recommend any of their products when others are available for nearly half the price and have found them to be much better in responding to complaints.

Company: Sony
Country: India

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