HP
New Notebook (Laptop) Is Not Working

Sir,

My name is B. Maurya. I purchased a new notebook of following details on 05/12/09.

Model & Product No.:CQ61-312TU/VV284PA

Serial No.:CNF9390L2B

Dealer, s Name: Axis Computer & Periferals, O-5 Lajpat Nagar-II.

I would like to draw your kind attention on the following points:-

1. After one week of purchasing, its operating system stopped working.

2. I went to the dealer on 15/12/09, but instead of solving my problem they directed me to Service center of Okhla Phase-I.

3.But the service center (vide complaint no.:Token No.-L-14 dated 15/12/09) asked me to order the recovery disk from the call center and told me that they cannot do any thing.

4.On the same date any how I contact the call center and ordered the recovery disk (vide complaint no.:4607933587 dated 15/12/09).

5.I received the recovery disk and again went to above said service center at 10:00 AM on 19/12/09. After wasting my whole day, at 05:00 PM they told me that the recovery disks are corrupted (vide complaint no.:Token No. L06dated 19/12/09).

6.Their response was very unprofessional and asked me to again order the recovery disk and contact the call center.

7.Then I again cantact the call center for recovery disk, but they told me that until unless service engineer does not inform them, they will not send the disk again. I request them but they refused me. Even they didnot provide me the complaint number.

8.On 22/12/09 I again call the center (vide complaint No.-4608150148 dated 22/12/09) and

and they told me that I will receive the disk within three days.

9.But till date and time I have not received any disk. My note book is still with the service center.

10. I have also sent the e-mails and many reminders to the following higher officials of the HP company some of which are mentioned below:

(a) Mr. Santokh Singh (singh.santokh@hp.com) dated 28/12/09

(b) Mr. Taranjeet Bedi (taranjeet.bedi@hp.com) dated 28/12/09

(c) Mr. Ashish Mishra (ashishm@hp.com) dated (29/12/09)

But ot my utter dismiss alI is in vain.

I am finding my self hopeless, helpless. Please look in to matter personally and help me.

Thanks

B. Maurya

G-622, Gamma-II, Greater Noida06.

Mb No.:9891716191

Company: HP
Country: India

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