Sir,
My name is B. Maurya. I purchased a new notebook of following details on 05/12/09.
Model & Product No.:CQ61-312TU/VV284PA
Serial No.:CNF9390L2B
Dealer, s Name: Axis Computer & Periferals, O-5 Lajpat Nagar-II.
I would like to draw your kind attention on the following points:-
1. After one week of purchasing, its operating system stopped working.
2. I went to the dealer on 15/12/09, but instead of solving my problem they directed me to Service center of Okhla Phase-I.
3.But the service center (vide complaint no.:Token No.-L-14 dated 15/12/09) asked me to order the recovery disk from the call center and told me that they cannot do any thing.
4.On the same date any how I contact the call center and ordered the recovery disk (vide complaint no.:4607933587 dated 15/12/09).
5.I received the recovery disk and again went to above said service center at 10:00 AM on 19/12/09. After wasting my whole day, at 05:00 PM they told me that the recovery disks are corrupted (vide complaint no.:Token No. L06dated 19/12/09).
6.Their response was very unprofessional and asked me to again order the recovery disk and contact the call center.
7.Then I again cantact the call center for recovery disk, but they told me that until unless service engineer does not inform them, they will not send the disk again. I request them but they refused me. Even they didnot provide me the complaint number.
8.On 22/12/09 I again call the center (vide complaint No.-4608150148 dated 22/12/09) and
and they told me that I will receive the disk within three days.
9.But till date and time I have not received any disk. My note book is still with the service center.
10. I have also sent the e-mails and many reminders to the following higher officials of the HP company some of which are mentioned below:
(a) Mr. Santokh Singh ([email protected]) dated 28/12/09
(b) Mr. Taranjeet Bedi ([email protected]) dated 28/12/09
(c) Mr. Ashish Mishra ([email protected]) dated (29/12/09)
But ot my utter dismiss alI is in vain.
I am finding my self hopeless, helpless. Please look in to matter personally and help me.
Thanks
B. Maurya
G-622, Gamma-II, Greater Noida06.
Mb No.:9891716191
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