HP
HP dv6000 service issue

Hi,

I had purchased an HP laptop from Dubai

SERIES: HP PAVILLION dV6000

Serial No: CNF7212NXS

Product No: GJ064EA#ABV

MODEL NO: dv6391eu

The laptop started giving complaints as soon as i got it. I gave it to the HP service center a numerous times and they every time replaced the laptop mother board and gave i back to me and said please take it outside india where you bought it from. So i finally found a friend who took my laptop outside india and gave it to them for service, where they alo did simply replaced the motherboard. abut the same problem started repeating again. The sysytem would not even power on.

So i started searching and found out from net that this series has a defect. The NVIDIA Graphics chipset embedded with the system is defective and because to replace it means to replace the whole system they simply avoid it and give back the system by changing its motherboard so that the system runs for some more time. I can't take it from here to dubai again. I want them to replace me this free of cost as i still have warranty.

Please help me on what to do and how to contact them

If you need more details please mail me @ surajullas@gmail.com.

Company: HP
Country: India

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