HP Compaq Presario laptop
REFUSAL TO PROVIDE CARE PACK INSPITE OF ACCEPTING PAYMENT FOR CARE PACK

I PURCHASED COMPAQ PRESARIO LAPTOP CQ45-106AU NBPC ON JAN '2009 WITH END WARRANTY 13/01. I CONTACTED HP SERVICE AT BANGALORE AND AFTER DUE CONFIRMATION PAID Rs.6618/- ON 03/12 TOWARDS PURCHASE OF CARE PACK (WARRANTY EXTENSION FOR 2YRS). SURPRISINGLY AFTER 15 DAYS THEY REFUSED TO PROVIDE THE CARE PACK CITING VAGUE REASONS. THE AMOUNT WAS REFUNDED TO ME ON 08/01 . I MAILED TO HP OFFICIALS BUT THEY ALL DILLY DALLYING THE ISSUE AND NOT SERIOUS . ONCE A CUSTOMER PURCHASED HP PRODUCT, HP OFFICIALS LEAST BOTHERED ABOUT CUSTOMER CARE. WHY THE CARE PACK WAS NOT PROVIDED AFTER RECEIPT OF MONEY?

Company: HP Compaq Presario laptop
Country: India

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