Hewlett Packard
Defective laptop and damges done by helpdesk

Dear Sir's,

My company variant Corporation purchased this new laptop from HP authorised dealer in South Extension Part-2, New Delhi, model no. HP Compaq-420 (Serial No. SCNU015CHJ).

This laptop started fuctioning poorley only after 10-15 days of its purchase date. Th complaint was registered with ther authorised dealer whose address is given below. This dealer sent his person to my place for repairment but that engineer damaged the keyboard while opening the laptop and was unsucessful in repairing the problem too.

Since the first day of my complaint I have been asking HP to replace my laptop as it is under warranty and I cannot carry a repaired laptop which i just bought but no one ever listens. I have been searching HP email id s and contact details to register a complaint but nothing is given on their site.

The dealer has now gone against and is not agreeing to replace or even repair the laptop and says that I need to talk to HP directly. I do not understand how can someone force such a big company to come to my home to repair it. Further I have also registered complaints in HP customer care whose responses are even poorer.

I request you to take strict action against HP-India for keeping such stupid dealers in their contacts and supplying defective pieces to the consumer.

Address of the Authorised Dealer from whom I purchased the Laptop:

Micro Clinic India Pvt. Ltd.

302, South Ex Center

273, Masjid Moth,

South Ex-II, New Delhi 110049

Fax No : 26252258

I request you to please take strict action against them as i am facing serious problems in my business and can't afford further delays with such kind of nusance given by such a big name company called HP.

Regards

Bhaskar mishra

91-9999113792

For Variant corporation

Company: Hewlett Packard
Country: India

  <     >