HP Pavilion Entertianment PC
Hopeless service at service centre

I had sent my laptop to your service centre in Varanasi with the complaint of overheating and automatically shut down without warning vide token no.3473 case no.4612985421 obligation type.05k dated 8/4/10.My warranty no. U4817E dated12/16.After repeated enquiries regards status the front office who replies on phone no.0542-2220106 could never give me the latest status. After several queries he first told me that my warranty is yet to be verified by a team which has not yet been done till date. Then when I insisted to put me thru to the engr looking into my machine they put to Mr. Krishna the co-ordinator who told me that the warranty has not yet responded and the part ie., heat sink is awaited. In the meanwhile, they have delivered my laptop to my vendor unrepaired on the 12/4/10 saying that it is complete and okayed but the problem stillpersists. Now there seems to be no co-ordination amongst all persons involved in the service team and how could they deliver the laptop without repairing. Such a hopeless and irresponsible service like this is not expected from a company like yours particularly when there a so many other brands available in mkt., claiming better services. I request you to kindly take up the matter on priority to avoid situation where I shall be forced to move to competent authorities to protect my consumer rights.

Ajay Rai

Company: HP Pavilion Entertianment PC
Country: India
State: Uttar Pradesh
City: Varanasi

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