HP Photo Smart C4440
BAD SERVICE

I had given my HP Photosmart C4440 All in one printer with Serial No: MY952R20BW. For Paper jam to the authorized service provider here in Krishna Nagar 09-12.

The service provider is

Krishna Nagar Office: PARJAS ENTERTAINMENT PVT. LTD. 67, ANANTA HARI MITRA ROAD, 1 NO. NADIARPARA, SAHA CENTER, KRISHNA NAGAR, NADIA, PH. 03472-625227/223462.

The work order/receipt number given by Parjas Entertainment Pvt. Ltd. is 1942. The engineer there assured that they will call me with the status of repair within 48 hours, but even after more than 1 week I didn't received any call from them. I have contacted Parjas Entertainment Pvt. Ltd for the repair status, and was told that your printer can not repair & they cannot rectify Noise problem due to unavailability of Spares. On 20th -DEC- I personally went to Parjas Entertainment Pvt. Ltd. they returned the printer in totally not working condition. Then I told him “plz, return to me previous condition of my printer”& they told us “its a simple matter” sometimes controversial they are agree with me & after one week you will come and take your printer. After one month when my brother went to take printer & to take printer he came back to home. Then I saw my printer have not working condition. Display & Scanner System was totally damaged. But when I submit the printer was only one error condition and display & scanning system was totally running before submitted the printer. Then I open printer cover & I saw printer Board was Broke. They are return to me a broken printer. The engineer bluntly told me it is not repairable.

I am very upset with the service provided by HP's authorized service providers as to how a working printer is rendered useless by these people. Now I want HP either to repair the printer or give me a replacement printer for goof up caused by the service provider and their negligence.

Thanks & Best Regards,

Sudip Sen

Ph. 9093318969, Email: barsha.saniddha@gmail.com

Company: HP Photo Smart C4440
Country: India
State: West Bengal
City: Nadia

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