HP - Photosmart C4788
Poor Customer service and rude behavior of sales persons

Hi

I bought a HP Photosmart from Kruthik Enterprises, Thippasandra, HAL II Stage on May 27th. The sales person promised a MP3 player. later he denied it saying that the freebie was meant to be given only if I purchased a laptop. I did not buy the laptop because of lack of feature (it did not have a 64 bit OS). moment they knew I was not taking the laptop, they became rude and delayed the delivery of the printer by 3 days, and i had to visit their show room once again to ensure the delivery went through.

But my main point is: They did not provide me with a Receipt for the purchase. When asked, the office person said it would be sent at the time of delivery. All I got was a purchase order hand written and with so many scratches.

I requested a hard copy of the receipt- I have not received till now. I made one more request, and she sends me an xl sheet of Invoice with no trade mark. for all they care, I could print my own!!

Can we take this issue of non-issuance of receipt to the consumer's forum? Can any one advise me the right way to ensure that small timers do not take customers for a ride?

My auditor will never accept such an email attachment which is so generic.

Ashok

Company: HP - Photosmart C4788
Country: India
State: Karnataka
City: Bangalore

  <     >