HP Redemption Cell / UPS
[Sub: Complaint for the undelivered UPS under offer scheme]

[Sub: Complaint for the undelivered UPS under offer scheme]

To,

The C.O.

HP Redemption Cell

C/o Innovative Incentives

SCO 171-172, 2nd Flore

Sector 8C, Madhya Marg

Chandighar-160018-UT

Dear Sir,

This is for your kind information that, I’ve purchased one Compaq Desktop (SN: INA84703R2) with redemption offer on 30-dec for my brother namely MR. SUBHAJIT PAUL. On last week of April -09, I received the HP ALL-IN-ONE PRINTER 4288 without the UPS through OVERNITE EXPRESS. After a couple of month I was informed through SMS from HP that the UPS has been sent through OVERNITE EXPRESS Docket Number is :- 800322151. I’ve checked the status of the claim in HP Redemption Support web page and found the details as follows:

Registered Mobile No:9433901084, File No:59031

Redemption code is MNJWNZPSEC

Registered Customer

SUBHAJIT PAUL

ARABINDA SARANI (PAL BAGAN)

BHADRESWAR TRAIN STATION

HOOGHLY-712124

West Bengal

Gift Claimed

HP ALL-IN-ONE PRINTER 4288 HP 600VA UPS

Current Status

Dispatched

Status Details

Dispatched through OVERNITE EXPRESS

AWB/Docket Number - 700498240

Important Remarks for You

Pending UPS Sent Thru Overnite>Docket Number is :- 800322151

Then I contacted OVERNITE EXPRESS Chandannagar (Hooghly) office and asked them for the consignment and I was told that nothing had been received for the Docket Number 800322151 and as soon as the consignment would come I will be informed accordingly. But did not found any response for one month long.

After waiting for a month, I again contacted to HP redemption cell over Ph no. 0172-6614400 and I was told that the issue would be fixed within a very short time and I’d be informed accordingly. On 25-11 I’ve contacted OVERNITE EXPRESS, Kolkata, and have been told that nothing had been received for the Docket Number 800322151 and I’m requested to contact with HP redemption support for this issue.

On 9/12/09 I again contacted HP redemption cell over Ph no. 0172-6614400 and I was told that they verified the docket no. 800322151 with OVERNITE EXPRESS Chandigarh, and they are telling the consignment was received on May-09 by Mr. S Paul. Then I again contacted OVERNITE EXPRESS kolkata they are telling the issue is more than three month old, why I have not contacted earlier, now they can’t help me any more. Then I told them I was continuously contacting with HP redemption cell as well as OVERNITE EXPRESS. After a lot of argument they gave me the email address of manger of OE Kolkata and asked me to write details to the mail address and also told me that he is the only person who can help me. Then I sent an email to OE Kolkata & OE head office (re1@kol.overnite-mail.com, oel@overnite-mail.com) but till today I have not get any reply. Today I again contacted OE Kolkata and talked to Mr. Arindam (Manager) regarding the issue and also asked for the reply of the mail. He refuse to reply the email and told me the issue is more than six month old so he can’t help me out I should contact HP redemption cell only. After that I contacted Ms. Payel of HP over Ph No. 9216656800 and tel her regarding the issue and also asked that this is a long pending issue I am suffering for ten months. Already I have send two mail in your Email Section. There is no option for direct email. So always I send the mail via your Email Section, which is very much irritating and also I can’t have any proof except the ticket Ids KFI881306 & YFG181627. You don’t bother to give any update reply except auto reply, so how could I get the updates of the issue? Then she gave me a direct email address (re2@innovativemail.in). Then I asked her, when I contact to HP redemption cell I am told The consignment has been send and the same was received by Mr. S paul and I when I contact to OVERNITE EXPRESS I am told the issue is six month old, they are not answerable to me for the issue. Now I don’t understand where should I go for the issue.

I would like to say you that there is something wrong, the consignment may be delivered anywhere else (There are many S Paul in India).

Now this is too much. I am sorry to say if the issue could not be fixed in very short time I will file a complaint with the Consumer Court as I am protected under the Consumer Protection Act of 1986 and in which the irresponsible approach form your side will be highlighted. Apart from that, it causes a tremendous anxiety and mental agony and heavy expenses due to phone call.

In this circumstance, I’d request you to intervene into the matter and I’ll be obliged if you resolve the issue as early as possible.

Waiting for your kind reply.

Thanking you in anticipation,

Regards

Jagadish paul

Company: HP Redemption Cell / UPS
Country: India

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