Hp-pavilion dv5-1102tu
Fwd: Problem regarding replacement of battery within warranty period

Respected sir,

I had bought a HP Pavilion dV6-1102TU laptop from Beyond Computers, Sec 20 Chandigarh on 21st March.

But it started giving me problem regarding touch pad, no battery back up and error on rebooting the system PRIMARY MEMORY INTERNAL 601 error. So I went to RT Outsourcing Services Ltd (Ambala Cantt) on 18th March and discussed my problem with them. So, on receiving letter they mentioned only touch pad problem and they said we'll be performing battery test and then mention it.

But on 25th March, they replaced the touch pad but the error continued and engineers of said regarding battery you need to left it 3 times on sleep mode and by this you will recover the problem else we'll replace it.

But my problem contiued nd there is no battery backup so i again went 2 service centre den they told me dat u need a battery replacement nd now ur product is out of warranty.

So wats my mistake in this battery problm coz its dere before warranty expired.

So i need a battery replacement free of cost

plzzzzzz listen 2 my problm

My complaint number of date 18th March is 4612089850 and token number is AMB-W-549 while the token number for the complaint registered on 31st March is AMB-W-589.

Yours Sincerely

Ashu Gupta

Company: Hp-pavilion dv5-1102tu
Country: India

  <     >