Lenovo
POOR QUALITY LAPTOPS AND 'RIDICULOUS ' CUSTOME CARE DEALING RESPONSE

PROBLEMS FACE WITH THE LENOVO MACHINE...

1.laptop on off automatically which i had reported to customer care.

2.hinges free the very third day

3.very bad/ poor customer care response...

I purchase my machine on 6 th may

logged first complaint on 9th may at dealer end (BEST BUY COMPUTERS) JAMMU

Consult with customer care on 11 th may and logged a complaint first to technical support then again kept on trying for current status they just reply with stupid answers like your case with replacement is forwarded to "REPLACEMENT DEPARTMENT and a complaint number is given to u shortly and that too take a short period of 12-15 days on their apart "RIDICULOUS "!!

Again day by day complainig then for the sake of humanity they finally gave the no . 4270510182.

from 29 may onwards till 28 june ONE FULL MONTH, NO ACTION TAKEN YET, ONLY EXPLANATIONS TO DIFFERENT PERSONS/STAFF OF CUSTOMER CARE TELLING SAME PROBLEM AGAIN TWICE OR THRICE A DAY AND REST NOTHING IS DONE TILL YET .

Quick Replacement Required otherwise pay me my money back, I will not interested to buy a lenovo machine furthermore as per the experience with customer care!!

Company: Lenovo
Country: India
State: Jammu and Kashmir
City: Jammu

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