Lenovo care India / Laptop
Warranty

I had purchased Lenovo laptop from Lenovo dealer Laptech Solutions Pvt Ltd, Pune on

15th Jul. My laptop details are as,

Model: LENOVO IDEAPAD Y510 (775853Q)

Mfg date: 08/01/19

S/N: ABQ0030480

P/N: AB08011805

MT/mod: 7758-53Q S/N: ME-10772

(1S) MT/Mod: Serial Number: 7758-53Q ME-10772

There was scheme of "free 2 years additional warranty" and same was offered

to me by lenovo dealer. As per dealers advise, I had updated necessary data on Lenovo website

for warranty claims and I immediately received document stating redemption code RED7401978117564.

Then after, I didn't receive any communication or documents from Lenovo. Attached please find

copy of letter stating redemption code, purchase invoice and scheme of warranty offered to me.

Now, I am facing basic functioning issue with the laptop. When I approached to lenovo service center in Pune,

they didn't entertain my claim stating laptop is out of warranty. When I shown all these documents to them,

they advised me to write to Lenovo to update warranty period in their system. I requested lenovo to update

their system for two years warranty from the date of purchase to enable their service center to process my claim. Now Lenovo is not entertaining my request & denied to update the warranty without valid reason.

My contact details are as follows,

Ajay Nigade

Cell 9960693835

Email: anigade@ismt.co.in, ajaynigade@gmail.com

Company: Lenovo care India / Laptop
Country: India
State: Maharashtra
City: Pune

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