Lenovo Laptop Model G430
Bad Servicng

The mail below was sent to IBM lenovo consumer support on 25.09.2010.Still now I have not received any reply from this consumer support. Please provide help me help regarding the same.

Sir,

I had been having problems with my LAN card from the last 3-4 weeks in my lenovo 3000 G430 notebook (s/n: EB09637725). I had given this notebook in Lenovo Service Centre, 88A Sarat Bose Road, Kolkata on 3rd September. I was told that there were some problems regarding my lan card driver and reinstalling them would it. I was given a time of 2-3 days for the diagnosis. But the unfortunately the time exceeded the given time limit and I was told that the drivers could not be installed due to some problems in my motherboard.

After making repeating attempts to contact them, they finally told me on the day before yesterday (23rd September) that my motherboard is seriously affected and needs to be changed. I received my notebook today (25th September) from them and found it in a really bad state. They said that while testing my motherboard it crashed. They said the problem was very serious and they need a lot of time for it (they said there is no guarantee of it getting diagnosed) to get diagnosed. They were making repeated attempts to convince me to change the motherboard. I collected my notebook feeling agitated of same remarks made by them from the past 3 weeks. I fear some hardware parts are removed from my notebook as I hear some sort of cracking sound while lifting the LCD display screen. My motherboard has been mishandled and it has been severely damaged by them because when I submitted the machine to them it had no problems other than the problem regarding the LAN card. It had no problems in booting or any other major sector and now the notebook is not even starting. I am UNABLE to boot it.

I would request your good self to take proper action against the same.

You can contact me from the following;

Email: snk_dbpc@yahoo.com

Alternative email: snk_roy@rediffmail.com

Mobile No.:9038788076

Regards,

Your truly,

Sounak Roy

(Kolkata)

Company: Lenovo Laptop Model G430
Country: India
State: West Bengal
City: North 24 Parganas

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