Acer Laptop
Defective Product

I had bought an Acer laptop on 14th Nov’09.

I am very disappointed and disheartened about ACER's servicing and product quality. I am feeling betrayed by a company of stature like ACER.

The laptop in question was hardly a month old when I took it to the service center on 15th No’09, I was told that its LCD screen has gone faulty and need to be replaced!!!

Does ACER provide such kind of products to your customer!!! And claims of being No. 1 worldwide!!!

On the top of it, your their site doesn’t even mention any e-mail ID where customers (now I am feeling as you care least about your customers anyways) can send there concerns!!

My laptop is lying in service center since 15th No’09 in wait of the part but ACER have got such a strong system that neither their call center is aware when will it be delivered nor your service center has got any clues, and I am feeling totally DUMB!!

I sincerely doubt that they will be having any system to address the customer complaints!

I believe that i have been sold a defective product and I want a replacement!

Taking my laptop to service center within 1 month of purchase is last thing that I was expecting and LCD going faulty means to me that they had used a defective part.

There call center executives are so very friendly that they hung the phone at the face of customers, all this has caused a lot of mental agony to me!!!

Company: Acer Laptop
Country: India

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