Beetel cordless phone
Durabilty & after sale service of Beetel is not upto the mark

Dear Sir,

It is a matter of great concern that taking into account the name & reputation of your company in the market, I purchased one of your product i.e a set 'Beetal LB-61000 clip call ID telephone from your authorized dealer in Panipat i.e M/S City Infotech Devices vide Bill No. 644 dated 13.05.09 amounting to Rs.2870.00.

At the time of purchased, it was told that it is a good Model of your Company & its life is also long lasting.

Keeping in view the recommendations of your dealer & reputation of your company, I purchased the above set.

However, now I feel myself cheated since it did not provide satisfactory services.

1. Its battery did not give good back up & immediately after breakdown of electricity, it stop functioning hence I could not use its Cordless phone properly.

2. Now within a period of one year the display of the cordless has been washed away.

Though the above faults were experiencing since 3-4 months but I could not traced the concerned bill hence your dealer was not contacted. When the bill was traced then considerable time was consumed to trace the concerned dealer who shifted their showroom from GT, Panipat to Tehsil Camp Panipat.

When contacted your dealer he replied that as per bill date (13.05.09), warranty period is over hence around Rs. 600-700 will be charged for replacing the Display part with new one.

You will appreciate that from the exact date of purchase i.e 13.05.09 upto today, total period is calculated as 14 months. The piece has also been used in my house along with other phones available in the house. Therefore, needless to mention that I have not used your product exhaustively.

Under the above circumstances, I approach your good office to pl. pay attention to my grievance & take appropriate action in the matter so that I can feel that company is sincere to resolve the genuine grievance of its valuable customers.

Hoping a prompt favouarable action.

Manik Sharma

577, Model Town

Panipat-132103

(M) 09416105313

Company: Beetel cordless phone
Country: India
State: Haryana

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