Indian Oil Corporation/ Indane Domestic LPG
Arbitrary Rule on Account locking due to less usage

I have been intimated by my Indane distributor that my account has been “locked” due to the fact that I have not asked for a refill gas cylinder for the last few months.

I am surprised that no intimation was sent to me in this respect and neither I was told by Indian Oil Corporation (IOC) about this conditionality while taking the connection.

While I am not bound to disclose the reasons for this low consumption, the fact that I stay alone and travel frequently and use cooking gas very judiciously should not be a reason for penalizing and harassing a consumer. On the other hand, I do realize that there may be dormant accounts which need to be cleaned up but the threshold for such an exercise MUST not be a few months.

IOC must revisit this arbitrary clause and raise the threshold limit to at least 1 year.

Regards,

Kaushik

Company: Indian Oil Corporation/ Indane Domestic LPG
Country: India

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