Mahanagar Gas Ltd
Non Connection of Gas

My mother a Sr. Citizen, Aged 93 yrs.has a Mahanagar Gas connection. Mahanagar Gas has installed the Meter etc but have not connected the gas supply.

She has written letters which were hand delivered to their Bandra Kurla Complex office, she has sent emails to their Customer Service for the past THREE MONTHS and all they do is to send a standard reply as follows:

Reproduced below is one of their many standard email replies form their customer Care

.

From: Support

Subject: RE: RE: RE: Request No: 427637 & 427717 & 438759

To: "'Kevin De Silva'"

Date: Tuesday, 26 October, 2:55 PM

Dear Sir / Madam,

This is an acknowledgement for the mail sent by you.

The context of the mail has been once again forwarded to the concerned dept for further resolution / action.

Your unique docket / complain number is 536673 & BP no is 1100404538.

Regards,

Customer Care,

Mahanagar Gas Limited.

I hope some can help

Reagrds,

K.De Silva.

Son of

Mrs Lyra A De Silva.

Bandra West,

Mumbai. 400050

Company: Mahanagar Gas Ltd
Country: India
State: Maharashtra
City: Mumbai City

  <     >