My mother a Sr. Citizen, Aged 93 yrs.has a Mahanagar Gas connection. Mahanagar Gas has installed the Meter etc but have not connected the gas supply.
She has written letters which were hand delivered to their Bandra Kurla Complex office, she has sent emails to their Customer Service for the past THREE MONTHS and all they do is to send a standard reply as follows:
Reproduced below is one of their many standard email replies form their customer Care
Subject: RE: RE: RE: Request No: 427637 & 427717 & 438759
To: "'Kevin De Silva'"
Date: Tuesday, 26 October, 2:55 PM
Dear Sir / Madam,
This is an acknowledgement for the mail sent by you.
The context of the mail has been once again forwarded to the concerned dept for further resolution / action.
Your unique docket / complain number is 536673 & BP no is 1100404538.
Mahanagar Gas Limited.
I hope some can help
Mrs Lyra A De Silva.