Eurekaforbes
Non-maintenance of Water purifier after AMC

Sir,

My aquaguard is non-functional for last 3 weeks. I have made complains on their web-site as well as on their coustomercare numbers. My customer complain numbers are

Complain no 69633788, 69634278, 69637883

web service request ticket no is: af44ec4410da

service request has been escalated on 02 Jan13

At present my machine is under 3 (three) years maintenance contract. Contract Receipt is 1479 Dated-26/05. Complain has been lodged with Mr. Sudhir Kumar of Motihari, E.Champaran, Bihar, but again we've been left on the mercy of God. We contacted Mr Sudhir (Place-Motihari, E.Champaran, Bihar) at his number-7870907366, but in vain. We tried to contact your Patna office at numbers 0612-3269484, 3245736 but couldn't get any answer. When we contacted your Muzzafarpur office at 9304261233 he just gave us assurance but nothing has been done so far. Your Bettiah franchise person Mr. B.D.Singh (Mobile-09430571348) is asking for paid visit. Every time I have to make a lot of hue and cry to get your service for my water purifier. My earlier complains and e-mails are included with this mail. So I request you to help me and solve my problem.

My details are

customer id is 1008902270

Mobile No-9431203547

Product Details are as

Category: Water Purifiers

Product: AquaSure CRYSTAL

unit number is 203576

Contract period-26/05 for 3 years.

Machine Status: In Service Contract

Company: Eurekaforbes
Country: India
State: Bihar
City: West Champaran

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