Indane / Cooking LPG
Long delay in delivering refilled gas cylinder!

My cooking gas connection is with Indane from past 8 years. From last one and half year it is with M/S K.K. Gas Agency, Bangalore. My consumer number is 61865.

Everytime I book for refill it takes 10-15 days is providing the gas cylinder. On top of it the irony is agency says there has to be gap of 21 days from last delivery. I don't know who made this rule but if you add average 10 days of time taken for delivery it adds up to 21 10 10 = 41 days. Is thsi the fair rule.. Why not they count form booking date to booking date or delivery date to delivery date of gas cylinder for complying to such weird rules. I have a joint family and there is higher gas consumption in kitchen.

Despite several times I requested them to expedite the wait time from refill booking to delivery of refill cylinder the agency does not do anything to address this.

On top of it the delivery person will come and ask for home delivery charges as extra... Its really pathetic service... I have changed 5 Indane as agencies as I was moving from one place to other and this is worst among all...

Can something be done to address such problems and make the cooking gas supplier friendly with household consumers...

Regards..

-Shailesh, Bangalore

Company: Indane / Cooking LPG
Country: India

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